Shipping policy
Here is a suggested shipping policy for the website:
Shipping Policy
Shipping Rates and Methods
- We offer free standard shipping on all orders over 150 AED within the United Arab Emirates.
- For orders under 150 AED, the shipping rate is 20 AED.
- We ship via Armex, with delivery typically within 2-5 business days.
- Expedited shipping options are available for an additional fee. Please contact our customer service team for more information.
Shipping Timeframes
- We process all orders within 1-2 business days.
- Delivery times may vary depending on your location and the shipping method selected.
- Standard shipping within the UAE typically takes 2-5 business days.
- Expedited shipping options may be available for faster delivery.
Shipping to PO Boxes
- We are able to ship to PO Boxes within the UAE.
International Shipping
- We ship world wide with 150 dhs charge only
- please email us with your product request and we will get back to you
Damages and Missing Items
- Please inspect your order immediately upon delivery.
- If your order arrives damaged or an item is missing, please contact our customer service team within 3 days so we can assist you.
Returns and Exchanges
- See our full returns and exchange policy for details on how to return or exchange your items.
If you have any other questions about our shipping policies, please don't hesitate to contact our customer service team at mail@shehna.com.